Changelog

Follow new updates and improvements to SimpleBase.

August 13th 2024

New

🎉 New Features

  • Help Desk: Introducing SMTP Support

    • SimpleBase now allows you to add your SMTP server configuration and send emails using your SMTP server, giving you full control over deliverability.

  • AI Chatbot: Introducing Rate Limits

    • You can now define how many chat messages a user can send within a specific period. To prevent abuse of your AI Chatbot and avoid incurring additional costs, the default limit is set to 20 messages per 4 minutes.

August 11th 2024

Fixed

🐛 Bug Fixes

  • AI Chatbot: Fix the inclusion of chat history in follow-up questions. This will ensure the AI chatbot remembers previous messages and answers follow-up questions accurately.

  • Widget: Fix widget body spacing issue at the bottom

August 5th 2024

New

🎉 New Features

  • Introducing DKIM based outbound email authentication

    We have enhanced our email authentication for greater security and improved deliverability. If you previously set or verified your email address using our now-deprecated method, please update your email from the dashboard to start using DKIM-based authentication. To do this, you need to add three CNAME records to your domain's DNS settings. Detection of these records may take up to 72 hours.

July 24th 2024

Improved

🙌 Improvements

  • Remember draft message in chat input in the Inbox view

🐛 Fixes

  • Fix an edge cases where we create empty tickets which causes Help Desk Inbox not to load properly

July 20th 2024

New

🎉 New Features

  • Add GPT 4o Mini to supported AI Chatbot models

July 11th 2024

New

Fixed

🎉 New Features

  • Add Portuguese (Brazil) language

🐛 Bug Fixes

  • Fix creating recursive support tickets from incoming emails

  • Fix creating support tickets for bounce email addresses, including mailer-daemon, bounce, and postmaster addresses

  • Fix unsetting the category icon while updating a category

June 30th 2024

New

🎉 New Features

  • Implement a feature to list recent conversations of the user associated with the currently viewed ticket in the Help Desk Inbox

June 10th 2024

New

Improved

🎉 New Features

  • Implement crawling webpages to train AI Chatbot

  • Implement Announcements for Chatbox

🙌 Improvements

  • Remove the 'View conversation on Help Desk' link from the unread conversation email sent to users

  • Properly format long texts in chat messages both in widget and dashboard Inbox

May 17th 2024

New

Improved

🎉 New Features

  • Allow translating chatbox widget Link

  • Allow re-crawling a previously crawled webpage in the AI Chatbot Data Sources page

  • Allow placing the chatbox widget on the left side Link

🙌 Improvements

  • In the Help Desk ticket view, we will use a custom set email attribute as the name of the visitor in case they don't submit their name and email information

  • Make chatbox widget height responsive

  • Handle OpenAI Invalid API Key error on the UI to show a better error message

May 8th 2024

New

Improved

🎉 New Features

  • Allow submitting conversation ratings in the chatbox widget

  • Allow customizing AI Chatbot prompt

🙌 Improvements

  • Add copy article and category link to Knowledge Base articles and categories list

  • Handle uploading non-image file types better in the chatbox widget and dashboard