Changelog

🎉 New Features:

• Introduce Inbox Filters: You can now filter tickets by status (Open, Resolved, All), labels, and assignee.

🐛 Bug Fixes

• Fix chatbox z-index issue, making host page elements not clickable

• Fix an issue that prevents loading inbox tickets

• Fix using GPT-3.5 when GPT-4 is selected

• Fix the chatbox loading issue when external network requests fail

• Fix fetching articles in the chatbox knowledge base widget when the project's default language is set to a language other than English

• Fix the background color of the search box in dark mode

• Increase default bodyLimit of our app server

🎉 New Features:

• Introducing Labels for Help Desk Tickets. Create as many labels as you want and add them to tickets to enhance your customer support.

🎉 New Features:

• Allow customization of the sender's name and email footer in outbound emails.

• Allow pasting and submitting multiple images at once.

🙌 Improvements:

• Instead of immediately sending a pasted image, a preview of the pasted image will now be shown. The image can be sent using the Enter key.

• Update the chatbox script to ensure functionality regardless of the script tag's placement, whether in the body or head of the HTML.

• Handle the OpenAI Key "payment required" error by displaying a user-friendly message in the UI.

• Update the chatbox script to create new tickets in the Inbox when the "New Message" button is clicked. With this change, tickets will be created when the user starts typing.

🐛 Bug Fixes:

• Fix issues with chatbox script loading.

• Fix the creation of nested collections, which previously broke the Articles page and caused it not to load.

• Fix the fetching of knowledge base data for private projects.

• Fix the stale overlay issue in the image preview slider.

• Fix using custom domain links in the Knowledge Base widget in Chatbox

• Fix an creating tickets through incoming emails

🎉 New Features

• Add visitor local time to the Help Desk sidebar user information panel

🙌 Improvements

• Show the online indicator in the Help Desk sidebar as a badge to improve the UX

• Update ticket created date/time in the Help Desk tickets list

🐛 Bug Fixes

• Fix inbound emails not delivered to Inbox when setting up an Email Forwarding

• Fix some inbound emails not delivered to Inbox due to HTML formatted content. Fixed parsing HTML in the email content, and now, Inbox ticket content will include the text of the HTML content.

🎉 New Features

• Show an image lightbox to enlarge and navigate through images uploaded in a Help Desk conversation

🐛 Bug Fixes

• Fix rendering quoted text in the chatbox

🙌 Improvements

• User workspace logo and name in unread conversation emails

🐛 Bug Fixes

• Fix the styling issue of chat messages in unread conversation email

🔄 Changes

• Remove SimpleBase branding from unread conversation email

🙌 Improvements

• Group chat messages by date to have the day labels like Today, Yesterday

• Show the date and time under the grouped messages

• Show date and time tooltip when hovered an individual message

🐛 Bug Fixes

• Fix parsing messages coming to the inbound email address

🔄 Changes

• Deprecate setting Intercom ID 😎