Follow new updates and improvements to SimpleBase.
August 13th 2024
New
🎉 New Features
Help Desk: Introducing SMTP Support
SimpleBase now allows you to add your SMTP server configuration and send emails using your SMTP server, giving you full control over deliverability.
AI Chatbot: Introducing Rate Limits
You can now define how many chat messages a user can send within a specific period. To prevent abuse of your AI Chatbot and avoid incurring additional costs, the default limit is set to 20 messages per 4 minutes.
August 11th 2024
Fixed
🐛 Bug Fixes
AI Chatbot: Fix the inclusion of chat history in follow-up questions. This will ensure the AI chatbot remembers previous messages and answers follow-up questions accurately.
Widget: Fix widget body spacing issue at the bottom
August 5th 2024
New
🎉 New Features
Introducing DKIM based outbound email authentication
We have enhanced our email authentication for greater security and improved deliverability. If you previously set or verified your email address using our now-deprecated method, please update your email from the dashboard to start using DKIM-based authentication. To do this, you need to add three CNAME records to your domain's DNS settings. Detection of these records may take up to 72 hours.
July 24th 2024
Improved
🙌 Improvements
Remember draft message in chat input in the Inbox view
🐛 Fixes
Fix an edge cases where we create empty tickets which causes Help Desk Inbox not to load properly
July 20th 2024
New
🎉 New Features
Add GPT 4o Mini to supported AI Chatbot models
July 11th 2024
New
Fixed
🎉 New Features
Add Portuguese (Brazil) language
🐛 Bug Fixes
Fix creating recursive support tickets from incoming emails
Fix creating support tickets for bounce email addresses, including mailer-daemon, bounce, and postmaster addresses
Fix unsetting the category icon while updating a category
June 30th 2024
New
🎉 New Features
Implement a feature to list recent conversations of the user associated with the currently viewed ticket in the Help Desk Inbox
June 10th 2024
New
Improved
🎉 New Features
Implement crawling webpages to train AI Chatbot
Implement Announcements for Chatbox
🙌 Improvements
Remove the 'View conversation on Help Desk' link from the unread conversation email sent to users
Properly format long texts in chat messages both in widget and dashboard Inbox
May 17th 2024
New
Improved
🎉 New Features
Allow translating chatbox widget Link
Allow re-crawling a previously crawled webpage in the AI Chatbot Data Sources page
Allow placing the chatbox widget on the left side Link
🙌 Improvements
In the Help Desk ticket view, we will use a custom set email attribute as the name of the visitor in case they don't submit their name and email information
Make chatbox widget height responsive
Handle OpenAI Invalid API Key error on the UI to show a better error message
May 8th 2024
New
Improved
🎉 New Features
Allow submitting conversation ratings in the chatbox widget
Allow customizing AI Chatbot prompt
🙌 Improvements
Add copy article and category link to Knowledge Base articles and categories list
Handle uploading non-image file types better in the chatbox widget and dashboard