In Review
102Under consideration
New Themes
We plan to introduce new themes for SimpleBase. In October, we plan to release 2 more themes. A new simple and modern theme. Here is a good example https://info.framer.website/ A new theme for technical projects. Some examples: https://www.tinybird.co/docs/quick-start-cli.html https://developers.cloudflare.com/workers/wrangler/system-environment-variables/
Support for API reference docs like readme.io
Support for API documentiation and the try it feature like in readme.io, this is an example page - https://docs.readme.com/main/reference/getapiregistry
Tutorial like steps
Easy to generate steps to ease the user trough step wise instructions.
A more feature-rich editor
I hope that the following feature can be added to the article editor in the future: Bullet list Text Align (Left, Center, RIght) Toggle Multiple top-level headings (H1, H2, H3...) Change text / marker color Specify the language in a code block (either automatically or manually) Add note - example:
Ability to social share an article
Add social share buttons to Help Center articles
Simplebase Downtime Is Alarming – Urgent Clarification and Data Access Needed
Hey Simplebase team, Could you please share a clear update on the current status of the product and why the platform has been down for so long? Right now, I’m unable to access or export my data, and your support emails are bouncing, which is extremely worrying. Even a temporary read‑only or export‑only mode would really help so I can at least retrieve my data. If this downtime is related to infrastructure costs, technical issues, or the LTD model not being sustainable, I completely understand and I’m willing to move to a paid monthly subscription to support you. What matters most to me right now is transparency and a way to get my data back. Please let me know: What exactly is causing the downtime? Is there any ETA for partial or full restoration? How can existing users safely export their data from the system? A public status update explaining what’s going on and what users should do next would be greatly appreciated.
Allow referencing existing articles in the editor
Allow users to search and add their existing article/category links directly in the editor. We are planning to introduce two new controls to the editor. One will be visible when the user selects a text The other will be visible in the Tools Dropdown, which is shown when the + icon is clicked
Password protect the knowledge base
For now we can only make it private using email (ok for teams and collaborations) but it would be nice to be able to password protect it for exemple for people who wants to give access to the page only to their clients
List Empty Search Results
Based on this specific use case: a user searches in your Help Center, and no search results are available. This could be quite useful for you, meaning they searched for something specific, but you don't have any content about it. This may help you to prioritize the upcoming content. Please let us know what you think about it.
Editor Moderation Tools (Team Collaboration)
We want to give teams more control over their content publish lifecycle and would love to hear your feedback. Some of the ideas we are considering are: Article Approvals: Editors should get an approval before they publish an article Article Reviews: Editors can ask for reviews from peers Article History: Browse previous versions of your article and revert to any of them Article Templates: Create templates for your articles to guide your editors Draft Versions for Published Articles: Imagine a use case where your team is working on feature improvement, and you proactively want to update related articles, but they can't be published until the feature is released. This feature will give you the ability to draft a new version and publish it later.
In Progress
Actively being built
No In Progress issues
Completed
27Recently shipped
📢 Next Big Update
Greetings Everyone, We’re thrilled to give you a sneak peek into the significant updates we’ve been crafting for you. 🧠 AI Chatbot Our development efforts are currently focused on creating an AI chatbot trained with your knowledge base content, along with a wide array of external data sources like PDFs, Google Docs, Notion, and web pages. You’ll have complete control of these indexed documents, with options to add or remove sources as you see fit, as well as monitor the AI’s conversation history. Plus, we’re refining the AI-Agent handover process. Should the AI stumble, your users can effortlessly escalate the conversation to a help desk ticket for human assistance. 🎟️ Enters: Help Desk and Realtime Chat Prepare for the introduction of an advanced Help Desk paired with a realtime chat widget. This will transform user messages into tickets on your Dashboard, which you can tackle with immediacy, assign for team collaboration, or resolve directly. 🗨️ Embeddable Live Chat Widget With simple code integration, you’ll soon be able to embed a live chat widget directly into your product. This grants your users the choice to engage with the AI chatbot or connect with a live support agent. We’re not only focusing on the functionality but also on the aesthetics, ensuring you can customize the widget to fit your brand seamlessly. Post-launch, we’re looking to enhance the widget further with features like in-chat access to featured articles or your full knowledge base. 🖥️ Multiple Workspaces We’ve taken your feedback to heart and are developing a feature that allows you to manage multiple workspaces within a single account. Each workspace will be tailored with its unique branding and custom domain, all streamlined for an efficient help desk experience. We are planning to release these new features in Q1 2024. Stay tuned for the updates!
[Tracked with Parent Issue] ChatGPT like search; customers chat with your content (Please comment/vote)
This task is currently tracked with a parent Issue. For more details and latest progress, please visit: https://simplebase.featurebase.app/submissions/654a486f7130c8704fd3cba0 In our mission to be the best knowledge base out there, we are exploring new AI-powered features, and this one makes us really excited. With this feature, we plan to allow your customers to chat with your content. Think it's like a ChatGPT interface but with your own content. Technically, we will train an AI model with your articles and additional resources you may upload, e.g., internal docs or PDFs. Please let us know your thoughts about this proposal and how we can improve this to offer the best possible value.
[Tracked with Parent Issue] Multiple Knowledge Bases under one account
This task is currently tracked with a parent Issue. For more details and latest progress, please visit: https://simplebase.featurebase.app/submissions/654a486f7130c8704fd3cba0 Allow users to create and manage multiple projects under one account, imagining a Google-like account switcher.
[Tracked with Parent Issue] Connect data source e.g. website and let AI learn from input
This task is currently tracked with a parent Issue. For more details and latest progress, please visit: https://simplebase.featurebase.app/submissions/654a486f7130c8704fd3cba0 To expand on the widget feature. connect your data sources e.g. websites an webshops pdfs. Etc and get a ChatGPT-like chatbot for your data.
Create internal knowledge base
Like the title suggests Helps with; Better onboarding new team members Better Collaboration & Employee Engagement Leading to Better Efficiency Reduced Employee Training Time Better Customer Support
Embeddable Intercom-like Widget
We are planning to create a widget to be embedded into your main application with the following functionality: SimpleBase admins will be able to embed a widget into their app by copying & pasting the embed code Users will see the most visited or most upvoted articles when they open the widget Users will be able to browse categories and articles Users will be able to search for articles Users will be able to ask questions using the widget
[Tracked with Parent Issue] Ticketing System MVP (Please comment/vote)
This task is currently tracked with a parent Issue. For more details and latest progress, please visit: https://simplebase.featurebase.app/submissions/654a486f7130c8704fd3cba0 Our ultimate direction is to build the necessary tools to run your Help Center efficiently. We plan to release a Ticketing System and Chat Widget for this purpose. But these two features are moonshot and the ultimate direction. Meanwhile, we are considering introducing an MVP version of a Ticketing System, allowing users to submit a feature request, report a bug, or send feedback directly through the Help Center pages. We don't plan to build a dashboard to manage received feedback. Instead, we think of sending them to your email address, delivering to a Webhook, sending a Slack channel, etc. This requires quite a big development resource. So, we ask you to comment and upvote this task if you think it's valuable to you. Please tell us what you think and help us build a better product.
SEO improvements
SEO is the most critical part of content discoverability, and we will continue working to give you more tools to make your content even more SEO-friendly. Automatically generate meta title and description using AI Ability to upload article-specific meta-images More canonical meta tags to reference multi-language and/or related articles, etc.
Related Articles
Allow admins/editors to mark related articles for each article and display them under an article in public pages. We will possibility power this feature with AI.
Show next and previous articles in the same category in the article page
When users read an article, show them "Previous Article" and "Next Article" buttons to provide easy navigation.
[Tracked with Parent Issue] Allow same email to be invited to multiple accounts
This task is currently tracked with a parent Issue. For more details and latest progress, please visit: https://simplebase.featurebase.app/submissions/654a486f7130c8704fd3cba0 Looks like once you invite a team member to 1 account, the invite proces will not allow that same email/user to be part of a 2nd account. Please allow the same email teammate to be part of multiple KB accounts.