Changelog
Follow new updates and improvements to SimpleBase.
v2.12.0
🎉 New Features
Add Portuguese (Brazil) language
🐛 Bug Fixes
Fix creating recursive support tickets from incoming emails
Fix creating support tickets for bounce email addresses, including mailer-daemon, bounce, and postmaster addresses
Fix unsetting the category icon while updating a category
v2.6.0
🎉 New Features
Select default assignee for tickets. Now, you can change the default assignee of new tickets
Send a notification email when a new ticket is assigned to a team member
🐛 Bug Fixes
Fixed an issue where the project logo was not displaying in unread conversation emails.
Fixed an issue where sign-in codes were sent to previously deactivated users for private knowledge bases.
Earlier updates
- v2.5.0🎉 New Features Introduce Inbox Filters: You can now filter tickets by status (Open, Resolved, All), labels, and assignee. 🐛 Bug Fixes Fix chatbox z-index issue, making host page elements not clickable Fix an issue that prevents loading inbox tickets Fix using GPT-3.5 when GPT-4 is selected Fix the chatbox loading issue when external network requests fail Fix fetching articles in the chatbox knowledge base widget when the project's default language is set to a language other than English Fix the background color of the search box in dark mode Increase default bodyLimit of our app serverNewFixed
- v2.3.0🎉 New Features Allow customization of the sender's name and email footer in outbound emails. Allow pasting and submitting multiple images at once. 🙌 Improvements Instead of immediately sending a pasted image, a preview of the pasted image will now be shown. The image can be sent using the Enter key. Update the chatbox script to ensure functionality regardless of the script tag's placement, whether in the body or head of the HTML. Handle the OpenAI Key "payment required" error by displaying a user-friendly message in the UI. Update the chatbox script to create new tickets in the Inbox when the "New Message" button is clicked. With this change, tickets will be created when the user starts typing. 🐛 Bug Fixes Fix issues with chatbox script loading. Fix the creation of nested collections, which previously broke the Articles page and caused it not to load. Fix the fetching of knowledge base data for private projects. Fix the stale overlay issue in the image preview slider. Fix using custom domain links in the Knowledge Base widget in Chatbox Fix an creating tickets through incoming emailsNewImprovedFixed
- v2.2.0🎉 New Features Add visitor local time to the Help Desk sidebar user information panel 🙌 Improvements Show the online indicator in the Help Desk sidebar as a badge to improve the UX Update ticket created date/time in the Help Desk tickets list 🐛 Bug Fixes Fix inbound emails not delivered to Inbox when setting up an Email Forwarding Fix some inbound emails not delivered to Inbox due to HTML formatted content. Fixed parsing HTML in the email content, and now, Inbox ticket content will include the text of the HTML content.NewImprovedFixed
- v2.0.7🙌 Improvements User workspace logo and name in unread conversation emails 🐛 Bug Fixes Fix the styling issue of chat messages in unread conversation email 🔄 Changes Remove SimpleBase branding from unread conversation emailImprovedFixed
- v2.0.6🙌 Improvements Group chat messages by date to have the day labels like Today, Yesterday Show the date and time under the grouped messages Show date and time tooltip when hovered an individual message 🐛 Bug Fixes Fix parsing messages coming to the inbound email addressImprovedFixed
- v2.0.4🐛 Bug Fixes Removed white background from chatbox launcher, which was looking especially bad with dark themesFixed
- v2.0.3🐛 Bug Fixes Fixed a bug that causes the chatbox not to load for some users, especially when the page reloadedFixed