February 27th, 2024

New

Improved

Fixed

v2.0.0 β€” SimpleBase becomes a complete customer platform

Happy to launch the new major version of our SimpleBase.

Introducing Help Desk

A complete Help Desk with an amazing Inbox experience and powerful email capabilities. Resolve customer tickets, collaborate with colleagues, and analyze crucial business metrics. Learn more

Introducing AI Chatbot


Create your AI Chatbot instantly. No coding skills required. Train your bot from multiple data sources to significantly reduce support volume. Learn more

Introducing Multiple Workspaces

Create as many workspaces as you need and manage them under one account. Each workspace will have its own Help Desk, AI Chatbot, and Knowledge Base. You can open each workspace in a new tab to provide simultaneous support. Learn more

Introducing Chatbox for Live and AI-assisted support

SimpleBase provides a fully customizable, one-line code integration chatbox that supports both human and AI support. Additionally, it shows knowledge base articles within the chatbox, enhancing the self-service support experience. Learn more


With this new version, we introduced a dark theme for dashboard, a brand new landing page and rewrite every article in our Knowledge Base.