Clarification Regarding the Recent Unavailability of Our Support Line
Hello everyone,
Recently, we’ve been experiencing difficulties providing support within our organization. This was initially due to a support engineer getting sick, followed by their departure from the team.
Despite these setbacks, we’re actively working on the project and are committed to staying the course. We never abandon ship. However, managing the volume of support requests through our Help Desk and on AppSumo has been extremely challenging.
We understand that this situation is far from ideal, and we kindly request your patience during this difficult period.
Our support has always been recognized for its efficiency and excellence, as can be seen in past AppSumo comments and reviews. Unfortunately, our current experience does not reflect our usual standards, and we ask for your understanding. Please consider delaying any code refunds for about a week or so.
We are actively working hard on both short-term and long-term solutions to resolve these issues and restore our top-class support services to their former level.
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Comments3
Team SimpleBase
Apr 2, 2024
Hello everyone,
We're pleased to announce that we've made significant progress in resolving our recent support service challenges. Your patience and understanding during this period have been invaluable to us.
We now feel confident in our ability to provide the effective support that you've come to expect from us. We appreciate your support and understanding through these difficult times and look forward to continuing to serve you with the high level of support you deserve.
Thank you for bearing with us.
Salmon Pickletop
Mar 27, 2024
Sorry guys. Yall have been extremely transparent and responsive in the past so I'm happy to extend grace. Things like this are what ultimately make you stronger so I have no doubt you'll spin this situation in your favor. Looking forward to seeing you back!
Team SimpleBase
Mar 27, 2024
Thank you for your kind words and support, Whitney! We are gradually returning to our normal pace, and it's an incredible feeling to know that we have customers like you supporting us during these hectic times.