Simplebase Downtime Is Alarming – Urgent Clarification and Data Access Needed

Hey Simplebase team, Could you please share a clear update on the current status of the product and why the platform has been down for so long? Right now, I’m unable to access or export my data, and your support emails are bouncing, which is extremely worrying. Even a temporary read‑only or export‑only mode would really help so I can at least retrieve my data. If this downtime is related to infrastructure costs, technical issues, or the LTD model not being sustainable, I completely understand and I’m willing to move to a paid monthly subscription to support you. What matters most to me right now is transparency and a way to get my data back. Please let me know: What exactly is causing the downtime? Is there any ETA for partial or full restoration? How can existing users safely export their data from the system? A public status update explaining what’s going on and what users should do next would be greatly appreciated.

AI chat bot gives API failure

Customers are unable to use AI chat bot. Also seeing this error with the SimpleBase AI chat bot. So it isn’t our API key.

Add Custom Language

Enable to create article or resources in unsupported language with custom language. Empower user with niche language to use platform effectively.

Allow custom background image for Private Knowledge Base sign-in portal

To allow an image to be selected/uploaded (or referenced externally by URL) and used as a custom background on the login/ code verify sign-in pages when Knowledge Bases are set as private.

View who messaged me through the AI chat

It would be helpful to know who interacted with our AI chat, similar to how it's visible in personal chats.

WhatsApp integration for the chat/tickets solution

We all manage conversations between emails, chats, WhatsApp… So would be amazing having an integration to be able to use WhatsApp inside Simplebase. I’m not asking about the AI Chat bot, I’m talking about human agents. And being able to connect a conversation with a client profile, mixing the tickets that person has, with the WhatsApp thread, and other details like extra data on the profile. This could be simple, making Simplebase work as a “device” (like Many contacts does), or with an official integration.

Right now we use Click Up

We need a way to create a form and that form creates a certain Style tickets and we can move it from start to in progress to completed and be able to have conversations with clients about the said ticket

Connect su Telegram bot

Is possible to connect the custom bot to Telegram bot?

Upload Markdown docs to use to train ai

I understand that it is true that the ai is better able to read and learn from a markdown doc than it can from a pdf. For various reasons, including the headings of markdown docs.

Post an article to a collection not a category.

Allows for articles to be associated with the collection in general, not the specific category.

Send sign-in code emails from Workspace smtp router address

Allow the Private KB sign-in code emails to come from the smtp router address used within each workspace for help desk requests, instead of the current sender ("Team Simplebase" hello@simplebase.co).

Allow uploading of multiple pdfs for train AI

Right now we have to upload one by one PDF to train the AI which is time consuming.

Option to increase the height for reply section in helpdesk

Right now, you have provided a very sleek section for replying. I think the user should have the option to toggle the reply section to a large part as it is not at all user friendly to reply to inbox emails.

Option to have bcc email for all the response made from Helpdesk section

I think you must have an option to add a bcc response to all the reply sent from the helpdesk so the company can have the records in his own email in case Simplebase decide to shut downs its operation.

Auto Reply after receiving a email in Helpdesk inbox

I think the app should have an option to send a auto reply (along with the ticket number) as soon as any customer drop an email for support. This will serve as an confirmation of the email by the company and the approx time which the company require to repond.

Ticket Number

I think you must have auto generated ticket number system for each email received in Helpdesk inbox.

Search in Helpdesk Inbox

You do not have the search functionality in the Helpdesk section which is very basis requirement

Add a link to relevant article/s that AI chat responds. The AI chat performs very well, but when it reads from our support articles there is often more information in the support article that a user will want to know. e.g. a picture or more detail of how to do something. If the most likely/relevant link could be added to the chat response that would go a long way. As a current workaround I'm putting links into my articles to refer them, so the AI gives a link in its answer ;-)

Notification Sound

When user sends a message, admin should get notified by some notification sound in dashboard same for user when they receive message from support Its really basic thing which should be there but surprisingly its not

Hubspot and CRM integration

Enrich customer profile while having a chat with them by pulling data from CRM