📢 Next Big Update

Greetings Everyone,

We’re thrilled to give you a sneak peek into the significant updates we’ve been crafting for you.

🧠 AI Chatbot
Our development efforts are currently focused on creating an AI chatbot trained with your knowledge base content, along with a wide array of external data sources like PDFs, Google Docs, Notion, and web pages.

You’ll have complete control of these indexed documents, with options to add or remove sources as you see fit, as well as monitor the AI’s conversation history.

Plus, we’re refining the AI-Agent handover process. Should the AI stumble, your users can effortlessly escalate the conversation to a help desk ticket for human assistance.


🎟️ Enters: Help Desk and Realtime Chat
Prepare for the introduction of an advanced Help Desk paired with a realtime chat widget. This will transform user messages into tickets on your Dashboard, which you can tackle with immediacy, assign for team collaboration, or resolve directly.

🗨️ Embeddable Live Chat Widget
With simple code integration, you’ll soon be able to embed a live chat widget directly into your product. This grants your users the choice to engage with the AI chatbot or connect with a live support agent. We’re not only focusing on the functionality but also on the aesthetics, ensuring you can customize the widget to fit your brand seamlessly. Post-launch, we’re looking to enhance the widget further with features like in-chat access to featured articles or your full knowledge base.

🖥️ Multiple Workspaces
We’ve taken your feedback to heart and are developing a feature that allows you to manage multiple workspaces within a single account. Each workspace will be tailored with its unique branding and custom domain, all streamlined for an efficient help desk experience.

We are planning to release these new features in Q1 2024. Stay tuned for the updates!