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Password protect the knowledge base

Feature Request

For now we can only make it private using email (ok for teams and collaborations) but it would be nice to be able to password protect it for exemple for people who wants to give access to the page only to their clients

6 comments

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Comments6

  • Lime Koala

    •

    Apr 20, 2024

    This is one of the most requested features, especially for white label customers, and I'm happy that its in review at this stage.

    We've long asked for the ability to let our clients request access either through a form where a customer can enter their email and click a send button, or in a registration style where they can register and await admin approval.

    The whole point is to provide customers with a straightforward way to request access.

  • Brown Warpdrive

    •

    Dec 13, 2023

    Is it possible to to make some "articles" private but not the entire knowledge base ? I would like people to subscribe to have access to some informations about my Saas. thanks :)

  • Team SimpleBase

    Team•

    Oct 24, 2023

    @Charlène DL (It's Arty Studio) thanks for your feedback. Do you want to make your knowledge base Public but some pages Private or the other way around?

    Can you please clarify?

    • Lime Fork

      •

      Oct 24, 2023

      My knowledge base would be a documentation for customers who bought a product. The idea would be to give them the password as soon as they buy (in the confirmation email), so yes it would be a password protect for the whole knowledge base. But a public access with some passwod protected pages would be nice as well.

      • Team SimpleBase

        Team•

        Oct 24, 2023

        Right now, you can do this.

        Just go to "Settings > Privacy" and make your knowledge base private. Then add the email addresses or email domains of your customers, and then they will be able to log in.

        This should work for your case, no?

        • Silver Milkshake

          •

          Nov 1, 2023

          No, because then we have to set up individual permissions for each user that we want to provide access to.

          In my case, if I want to provide read access to one of my field locations, I would have to enter more than 100 individual email addresses.

          It would be significantly better if I could just send out a password or link and have them access that way.

          The passwords should also have control features (expiration dates, IP restrictions, etc.)