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šŸ“¢ Next Big Update

Feature Request

Greetings Everyone,

Weā€™re thrilled to give you a sneak peek into the significant updates weā€™ve been crafting for you.

šŸ§  AI Chatbot
Our development efforts are currently focused on creating an AI chatbot trained with your knowledge base content, along with a wide array of external data sources like PDFs, Google Docs, Notion, and web pages.

Youā€™ll have complete control of these indexed documents, with options to add or remove sources as you see fit, as well as monitor the AIā€™s conversation history.

Plus, weā€™re refining the AI-Agent handover process. Should the AI stumble, your users can effortlessly escalate the conversation to a help desk ticket for human assistance.


šŸŽŸļø Enters: Help Desk and Realtime Chat
Prepare for the introduction of an advanced Help Desk paired with a realtime chat widget. This will transform user messages into tickets on your Dashboard, which you can tackle with immediacy, assign for team collaboration, or resolve directly.


šŸ—Øļø Embeddable Live Chat Widget
With simple code integration, youā€™ll soon be able to embed a live chat widget directly into your product. This grants your users the choice to engage with the AI chatbot or connect with a live support agent. Weā€™re not only focusing on the functionality but also on the aesthetics, ensuring you can customize the widget to fit your brand seamlessly. Post-launch, weā€™re looking to enhance the widget further with features like in-chat access to featured articles or your full knowledge base.

šŸ–„ļø Multiple Workspaces
Weā€™ve taken your feedback to heart and are developing a feature that allows you to manage multiple workspaces within a single account. Each workspace will be tailored with its unique branding and custom domain, all streamlined for an efficient help desk experience.

We are planning to release these new features in Q1 2024. Stay tuned for the updates!

Status: Completed36 comments

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Comments36

  • Team SimpleBase

    Teamā€¢

    Dec 27, 2023

    Pinned

    Update (13-01-2024):

    We are on track with our development and plan to release the new version around February. Stay tuned!

    ---

    Hello everyone,

    First of all, wishing you all a very happy new year!

    Here is a quick status update. We are working hard to release this new version. Unfortunately, one of the members had a family emergency, and we are 3 weeks behind our schedule. Originally, we planned to release it in mid-January. Now, our target is February.

    Help Desk UI:

    AI Chatbot:

    Multiple Workspaces:

    Chatbox:

    Note that designs and functionalities are not yet final. These are the live screenshots from our development environment. We still have more than a month to polish things.

    Take care, everyone!

    • Lime Fork

      ā€¢

      Dec 27, 2023

      This looks very exciting! As far as I know, the cost of building such an AI tool is high. Do you plan to increase the price on AppSumo or add a higher plan to support this new feature?

      • Team SimpleBase

        Teamā€¢

        Dec 27, 2023

        Right, AI stuff is not cheap. Our plan is to allow AppSumo users to "bring their own Open AI key." If your knowledge base or website doesn't get a huge number of monthly visitors, your cost should be very, very minimal.

        Even though an individual project costs a very minimal amount, we have more than 2000 active projects on SimpleBase, so we can't scale the cost unless everyone pays us monthly, which is not the case for AppSumo users. So the only reasonable way to ask you is to bring your own key.

        We plan to discontinue our current AppSumo offering and create a new one with higher prices, more tiers, and stacking options. So, the early adopters are the most privileged users. Thank you for being an early adopter and believing in our product.

        For multiple workspaces, we believe that it's fair to offer it as a paid add-on for existing AppSumo users since our AppSumo deal was only for one project. New AppSumo users will need to buy the new deal and pay more to stack the deal to have multiple workspaces. For existing AppSumo users, we will introduce special one-time payment options to add more workspaces. We know you have paid $69 already, so we will arrange the one-time payment options accordingly to favor you.

        As a side note, non-AppSumo users will only be able to use the platform by becoming a monthly subscriber, and minimum monthly prices will be $49 or something similar.

        • Pink Pulsar

          ā€¢

          Dec 27, 2023

          Good on u guys, thank you for the update!

          Would love to see allowance of an open router key.

          If you guys want feedback just give me an heads-up, will gladly give my opinion on the UI/UX.

          Hope to see it evolve significantly over 2024.

          Best wishes.

          • Team SimpleBase

            Teamā€¢

            Dec 27, 2023

            Thanks for always being so supportive Mike.

          • Team SimpleBase

            Teamā€¢

            Jan 13, 2024

            Hi there,

            That's correct. When we discussed this earlier, we were in the process of determining our plan limits and pricing. We also mentioned the possibility of discontinuing our AppSumo offering. However, we are now considering another round with increased prices.

            Having said that, if we do continue with our AppSumo offering and update the prices, should you find that the 1 workspace plan is priced lower than the $69 you paid, we will provide you with one additional workspace for free. If the price is the same or higher, we will not offer an extra workspace.

            We apologize for any confusion caused. Our intention was not to complicate matters, but rather to communicate while still finalizing decisions on our end. We hope this clarifies the situation.

        • Salmon Pickletop

          ā€¢

          Feb 29, 2024

          This is amazing! I bought GPT Trainer last month but was really looking for something more like Help Scout where we have a knowledge base that populates in the widget, the option to ask it questions OR go straight to a human. GPT Trainer removed their contact form entirely so the only option now is for the bot to type at you and there's just something about that I do not like. I think most people probably agree with me too... they want their answers populated immediately in the form of resources. If they want to sit there and talk to a bot, they'll go to ChatGPT lol Looks like I'm gonna have to refund GPT Trainer and go all in on SimpleBase. So happy you guys ended up embracing this suggestion.

          • Team SimpleBase

            Teamā€¢

            Feb 29, 2024

            Happy to hear that Whitney!

            We are just getting started. It will only get better from here. This was our north star metric, and we achieved it. We are super optimistic about the future ahead of us.

            Thanks for the support!

            • Salmon Pickletop

              ā€¢

              Feb 29, 2024

              I'm so happy for you guys! I can tell you're pouring your heart and soul into this and you've done a great job so far. You're on point with the modern market, connected to your community, clearly have skills and able to develop quickly and accurately. I'm optimistic about your future as well and excited to be a part of the community :)

              • Team SimpleBase

                Teamā€¢

                Mar 1, 2024

                You made our day Whitney.

                Thanks a lot!

    • Pink Pulsar

      ā€¢

      Dec 27, 2023

      Quick screenshot of an intercom UI, I like the single single send us a message instead of your solution of ā€˜Ask AI and send us a messageā€™ we trying to get the user to do a much as possible for themselves. Saves time/money on support.

      • Team SimpleBase

        Teamā€¢

        Dec 27, 2023

        That makes sense Mike, thanks for the feedback!

    • Turquoise Rocket

      ā€¢

      Dec 29, 2023

      It looks really exciting.

      Can the users white-label the chatbot with their own logo, colors, etc?

      And, will the chat system work without OpenAI key?

      • Team SimpleBase

        Teamā€¢

        Dec 29, 2023

        Of course! We are working on it now. I can send a screenshot in a few days!

        • Turquoise Rocket

          ā€¢

          Dec 30, 2023

          Thank you so much for your prompt reply.

          Are you also planning to add granular permission for users/team? Like the team should have the access only to the content section, that too can be decided by the owner of the KB.

          I was also having a look at eniston.io on how they have executed the project. You can also have a look if it helps.

          https://appsumo.com/products/marketplace-eniston-knowledge-bases/

          Apart from that, they offer 10 workspaces with an extra of 10 USD. I am aware that they don't have the AI features on their platform. AI is expensive, and if someone doesn't want to use AI chatbot system then both the platforms don't have much difference. In that case, does this strike as the best deal?

          I know that your team is onto a bigger game, and it's really appreciated. But, it would also be lovely if these small things can be taken care of whenever time permits.

          I also found this weird that the images can't pe positioned, aligned, and resized on SB's text editor.

          • Team SimpleBase

            Teamā€¢

            Dec 31, 2023

            Well, we respect Eniston and think that they really have a minimal and good-looking product with a decent feature set. However, we believe that we are already ahead of our competition. Eniston doesn't have multiple language support, themes, nested categories, translation, or AI features. On top of these, we are becoming a complete support platform, introducing Help Desk, Ticketing System, Chat Widget, and AI Chatbot. So our competitors have become Crisp, Help Scout, and Intercom; not Eniston or KnowledgeBase.

            We will rework our editor and will make it more robust but we just need to finish what we are working on now. For 2024, we are really excited about our product and growth journey.

            Hope this makes sense. Take care, and happy new year!

  • Team SimpleBase

    Teamā€¢

    Jan 14, 2024

    Hello everyone,

    Some more screenshots from our ongoing work.

    Help Desk Analytics

    AI Chatbot Settings

    Chatbox Styling Options

    Chatbox Settings

  • Team SimpleBase

    Teamā€¢

    Jan 20, 2024

    Hello everyone,

    We are so excited to announce that we are working on a brand new Markdown Editor to replace our existing one.

    For more information; see this Roadmap post: https://simplebase.featurebase.app/p/brand-new-markdown-based-editor

  • Team SimpleBase

    Teamā€¢

    Jan 13, 2024

    Hello everyone,

    A quick progress update. We are working hard and on track with our estimation.

    We plan to release the new version around February.

    Stay tuned!

    • Pink Pulsar

      ā€¢

      Jan 13, 2024

      Excited, good to hear!

  • Gold Beaver

    ā€¢

    Dec 9, 2023

    Cant wait brothers! āœŒļø&ā¤ļø

  • Brown Warpdrive

    ā€¢

    Dec 13, 2023

    This is so impressive! It would be very helpful for my Saas

  • Turquoise Rocket

    ā€¢

    Jan 15, 2024

    What would be fantastic in your chatbox widget is if you had an option for live human takeover and similar to how Birdseed and others do it, you integrate with common chat tools, like HelpCrunch for example where when a person requests a live person you simply hide your chatbox and execute the javascript to display the HelpCrunch - https://docs.helpcrunch.com/en/developers/ways-to-init-chat

    You can do the same with many popular, Intercom, Gist, etc.

    • Team SimpleBase

      Teamā€¢

      Jan 15, 2024

      Hi David,

      We are working on building our Help Desk and chatbox, where we become a complete solution for a customer support portal. So that makes us a direct competitor with HelpCrunch, HelpScout, Crisp, and even Intercom.

      We are confident that our chatbox will be enough for your AI and live chat support needs. That's why we are not interested in integrating our competitor tools for now.

      Hope that makes sense, and let us know if you want us to elaborate on anything.

  • Coral Cucumber

    ā€¢

    Jan 29, 2024

    HI, if I purchase a second AppSumo offer now to create an internal KB, will I be able to migrate and manage both under one account once the multiple workspace feature is launched? thanks

  • Gold Pear

    ā€¢

    Feb 4, 2024

    What up team! I just purchased and absolutely love it. So an ai chatbot is coming? This is dope! And more workspaces would be even better! Thanks and I look forward to the future of SimpleBase, @Team SimpleBase

    • Team SimpleBase

      Teamā€¢

      Feb 4, 2024

      Thanks for the feedback @Shepdesign. We are already done with app development and working on renewing our Landing Page which takes longer than expected. We target to deploy mid-Feb.

      • Pink Pulsar

        ā€¢

        Feb 5, 2024

        Please take your time with positioning Simplebase. Ensure the copy and branding have a bit of character instead of another SAAS product. Also, advertise you are from the EU helps, too. (Build and stored in the EU or something like that; be creative)

        Good luck!

  • Team SimpleBase

    Teamā€¢

    Feb 29, 2024

    Hello everyone!

    We deployed version 2 yesterday, which includes all these features and more. We are looking forward to hearing your feedback.

    Thanks for your contributions!