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Intergrate live chat options to the chatbox widget

Feature Request

What would be fantastic in your chatbox widget is if you had an option for live human takeover and similar to how Birdseed and others do it, you integrate with common chat tools, like HelpCrunch for example where when a person requests a live person you simply hide your chatbox and execute the javascript to display the HelpCrunch - https://docs.helpcrunch.com/en/developers/ways-to-init-chat

You can do the same with many popular, Intercom, Gist, etc.

Status: Rejected1 comment

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Comments1

  • Team SimpleBase

    Team•

    Jan 15, 2024

    Hi David,

    We are working on building our Help Desk and chatbox, where we become a complete solution for a customer support portal. So that makes us a direct competitor with HelpCrunch, HelpScout, Crisp, and even Intercom. Please see this thread: https://simplebase.featurebase.app/submissions/654a486f7130c8704fd3cba0

    We are confident that our chatbox will be enough for your AI and live chat support needs. That's why we are not interested in integrating our competitor tools for now.

    Hope that makes sense, and let us know if you want us to elaborate on anything.