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[Tracked with Parent Issue] Ticketing System MVP (Please comment/vote)

Feature Request

This task is currently tracked with a parent Issue. For more details and latest progress, please visit: https://simplebase.featurebase.app/submissions/654a486f7130c8704fd3cba0

Our ultimate direction is to build the necessary tools to run your Help Center efficiently. We plan to release a Ticketing System and Chat Widget for this purpose. But these two features are moonshot and the ultimate direction.

Meanwhile, we are considering introducing an MVP version of a Ticketing System, allowing users to submit a feature request, report a bug, or send feedback directly through the Help Center pages.

We don't plan to build a dashboard to manage received feedback. Instead, we think of sending them to your email address, delivering to a Webhook, sending a Slack channel, etc.

This requires quite a big development resource. So, we ask you to comment and upvote this task if you think it's valuable to you. Please tell us what you think and help us build a better product.

Status: Completed6 comments

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Comments6

  • Team SimpleBase

    Team•

    Dec 27, 2023

    Pinned

    Posted a status update in the parent issue: https://simplebase.featurebase.app/submissions/654a486f7130c8704fd3cba0

  • Pink Pulsar

    •

    Dec 15, 2023

    Would be nice to see direct/native integrations with CRM systems such as ActiveCampaign.

  • Lime Fork

    •

    Sep 26, 2023

    I would love to have a ticketing system! It doesn't need to be fully-featured; I just want users to have the ability to send an email to us (maybe with a category or topic selection and the ability to upload images / Screenshots) if they cannot find the answer in the knowledge base.

  • Coffee Valley

    •

    Sep 22, 2023

    It is better to have vision for the product. If you are positioning it as a knowledge base tool then it may have different features and if you are planning to position it as ticketing system it will have different directions.

    Then you need to focus on having USP to capture the market in that direction, If you plan to come up with same functionality like others then you will have hard time scaling.

  • Pink Pulsar

    •

    Sep 22, 2023

    It’s exciting to hear you speak of a full ticketing system ( something like helpdesk.com?), and that is definitely something we are in need of in the near feature for our now small but growing team.

    And I do agree with you that it is needed for this tool to grow, and to be somewhat interesting on this market. I personally think a lot of people are looking for more than just a knowledge base. As you know, most of the time it is included with the helpdesk software.

    I do wonder how reasonable it is for us to expect a full on helpdesk software from u, with the low price of the Ltd offer. Do you plan to rerelease when that time comes?

    Just like @davferg5000 suggested for now users that are not met with a satisfactory answer from the ai bot and knowledge base should get a pop-up where they are asked to leave a request, report error/bug, or simply leave feedback which can be connected to a webhook or directly sent to email of choice.

    Thank you for your work.

  • Harlequin Meteorite

    •

    Sep 22, 2023

    Not as important to me, as I could add a menu item to pop up a feedback form to submit a ticket and then have that load directly into my existing.

    What I would want most here is an item on the article (or in the search results) "Not finding the solution, submit a ticket" and perhaps a menu item for Submit Ticket, and then a nice UI/UX to submit info and then you pass that info on to me via webhook or email to the address I chose.